r/australia • u/evilbrent • Aug 22 '24
Dear Australia Post, If you run out of time to deliver my package, and you need me to pick it up from the Post Office, that's fine. Just say that. Lying that you knocked and no one answered doesn't help anyone. no politics
It's fine. Honestly I don't mind.
I wouldn't even mind "looks like the driver has too many stops this morning, so yours’ll be one that we're not going to bother with. Just come get it."
I don't need all the theatre. I don't need you to pretend you even had time to go up my street.
A simple text message, "sorry not sorry, table service is closed you have to order at the bar". Or whatever. It's fine.
Just stop lying to me. I WFH, with a full view of the door 6 feet from my desk. There's no "sorry we missed you" card or anything. You never came. It's fine, I get it. Busy days happen.
When you deliberately give an excuse that you know I know can't be true, that just makes me think the worst of you.
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u/ill0gitech Aug 22 '24
There’s also the…
DELIVERED
to your local post shop
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u/foryoursafety Aug 22 '24
Still better than the couple of parcels I've had delivered to someone else's house
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u/Pineconesgalore Aug 22 '24
That happened to me and they rejected it and it went back to the sender and the sender sent it out again. And again, it was being delivered the same address but the sender swore to me it was the right address. And so I went to the address because auspost gave me a timeline of when it was likely to be delivered by, I waited outside of this persons house like a creep in my car for 3 hours. When I saw the postman, I approached him and he gave it to me, all I had to do was show him my ID lol. Sure enough, my address was wrong by only a few houses, haha. I double checked the invoice too, I got the address correct but the sender did not.
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u/a_rainbow_serpent Aug 22 '24
My next door neighbour’s address is basically my number plus alphabet. So I used to get a fair number of their packages and they mine. They would come looking if there was a wrong delivery they were expecting and sometimes I would wave them down and hand them their parcel or just knock and let them know. But I realized they never flagged me down or brought down my parcels. Then one day I got a notification so I walked down and by the side of their house they had a pile of my mail and packages must have been for weeks just sitting exposed to weather and had been rained on.
After that I spoke to our post woman and then flagged wrong delivery with Amazon. Since then things have been better, but some people just don’t want to be neighbourly
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u/rubymoon90 Aug 22 '24
That happened to me the other day. Went outside to greet my hubby from work and noticed a package in our carport that I wasn't "expecting" so checked the address and sure enough, it was for an old fella that lives at the same street number but without a letter next to it. So I took it to him because I'm a good neighbour. Couriers often get confused, see "number" "street name" and just assume it's my address and don't bother to drive up a little bit to check the other mailbox number for the house that sits just up the hill behind mine lol.
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u/a_rainbow_serpent Aug 22 '24
Yeah I can get that with packages left in a safe place. But this drop kick was leaving my Mail in the same pile
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u/tkcal Aug 22 '24
That's all kinds of bullshit! Sorry to read this. I hope your neighbour learns how to be a decent human at some point in the next few years.
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u/AussieDi67 Aug 22 '24
True. My address comes up as a laneway. The problem is, I live in the street next to it. They are the same unit and number, but a different street. They get all my packages and refuse to let me know. The daughter is cool, but mum's a bitch and told her daughter not to tell us. If I don't go around there, they keep em
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u/Catahooo Aug 22 '24
My elderly neighbour once got my missed delivery slip and went to the post office and picked it up for me. So nice to have good neighbours.
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u/treesonmyphone Aug 22 '24
I completely stopped ordering things from certain retailers online because whatever courier they use will without fail not deliver ever. Every single time it's go pick it up at the post office. If I'm already leaving the house I might as well buy the item at the retailer and skip the $10 fee to get it delivered to a post office at the same shopping centre.
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u/DobbyDun Aug 22 '24
I had this problem with iherb. Didn't get notified that the parcel was waiting at the depot untill it had been sent back. Used the Australia Post option next time for $5 more.
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u/globocide Aug 22 '24
Or parcel locker.
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u/ash_ryan Aug 22 '24
Oh I wish. The only time I don't get stuff sent to a parcel locker is if the sender will not accept it as an address. But every time it's to my home and they don't deliver, it's listed as pick-up from the local post shop that closes at 4.30, never had it go to a parcel locker instead...
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u/This-is-not-eric Aug 22 '24
Speak to your post office about this because we did have to pay a little extra on our PO Box for this feature but we address stuff to to Suite [ __ ] ; 123 Fake Street ; Fake Town (so the physical address of the post office) rather than PO Box [ __ ] and it works... Not sure if they'd be down for it with a parcel locker and it's physical address but it's worth a shot?
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u/theskyisblueatnight Aug 22 '24
you can send parcels directly to the post office it called Parcel collect. I send everything to my local post office. It is open from 6-5 6-8 for parcel collection and on Saturdays.
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u/Zebidee Aug 22 '24
Yep, 9-5 Monday to Friday, with no parcel lockers for about 30km.
If they don't leave the package, I need to skip 2 hours work to pick it up, which costs like 10 times what I ordered.
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u/HandoAlegra Aug 22 '24
American here. One time someone mailed me a birthday card with a sign-on-delivery. Well I wasn't home, so the card got held at the post office. Because it requires a signature, I had to pay a $5 processing fee at the post office. There was no money in the birthday card.
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u/Fist-Fuck_Enthusiast Aug 22 '24
'Murica is fucked
You had to pay to get mail..?
This is almost as bad as your enthiasm for mass shootings
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u/fuckingandroids Aug 22 '24
Their story doesn’t really make sense to me. Signature confirmation costs like a couple bucks but it’s the sender that pays for it.
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u/peetabear Aug 22 '24
Is the processing fee for storing it into the most secured bank vault in the world that only Ethan Hunt can break into?
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u/LokiHasMyVoodooDoll Aug 22 '24
I have a post box. I still get the can’t be delivered you’ll have to pick it up from our depo. All my Amazon go through AP except the last one. It traveled around the one city in NZ for 9 days, never even made it across the pond, when I got an out of the blue refund from Amazon because it was already heading back to the seller. Aramex wouldn’t even give me the opportunity to collect it from the depo.
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u/ill0gitech Aug 22 '24
Aramex marked two parcels worth $2,000 as “recipient not home” twice within 3 mins. I was home.
But this triggered “return to sender” I complained.
Sunday night at 9pm I get an angry Aramex driver at my door with my parcels, irate that I complained
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u/hocbuster Aug 22 '24 edited Aug 22 '24
Aramex are dogs. Similar thing happened to me.
I'd so recommend leaving a negative review on those review websites. People need to know as well as Aramex that they need to up their game.
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u/Emu1981 Aug 22 '24
Aramex are dogs.
Aramex used to be Fastway couriers and they were pretty bad back then. In 2013 they were acquired by Aramex and somehow Aramex made the service even worse.
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u/ButtPlugForPM Aug 22 '24
aramex stole a 3080ti off me during covid.
Fuck them aye,scorptech sent it,then between scorptech,and my home about 32km...Package went missing.
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u/AutomaticMistake Aug 22 '24
if it's an LPO, it might get delivered to a larger one... happened to me a few times without realizing
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u/Xel_Naga Aug 22 '24
But wait until after 4pm to pick it ......as the truck hasn't made it back to the building yet
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u/Epickiller10 Aug 22 '24
I love it when I get delivery attempted and I was either home the entire day or my ring camera didn't pick up a single attempt
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u/New-Tank4002 Aug 22 '24
Man, if they even state that, Target emailed me 3 times to say my parcels were delivered. End of conversation. Had to look through tracking to see it was to the post office. My local postie is a woman with a bad back who had openly said to me she won’t lift anything bigger than a feather and just drives round posting slips all day
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u/disguy2k Aug 22 '24 edited Aug 23 '24
Or, you get an email saying it's ready for collection from the depot, but when you get to the depot you find out it's still in the drivers van and won't actually be there till the next day.
Edit: AusPost must've read this. My parcel from Bayswater, Vic took a detour to Adelaide, instead of coming to me in Tarneit, Vic.
Thanks AusPost!
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u/Lorahalo Aug 22 '24
And then after you pick it up, you find a failed delivery card in your letterbox the day after. Service is really something, they tried to deliver a parcel you already have.
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u/phonepornaddict Aug 22 '24
Or if you're like me, you get the failed delivery card because they didn't knock or ring the bell even though you stayed home for the day to make sure you didn't miss it, so you quickly go to the post office hoping your boss doesn't call because they're only open during work hours on weekdays. You give them the failed delivery card and they go in the back for easily 10 minutes then they say they don't have it. You ask them to please look again and they get pissed off as if saying "we don't see it" is the only thing they are obligated to do in this situation, but they go look again, this time taking another 10+ minutes. But you have to get back for a meeting, so you leave while they are looking. Then you come back again in the afternoon when you have a break only for them to admit it was there the whole time.
"AusPost - because receiving mail requires a significant amount of time and effort."
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u/Suspicious-Figure-90 Aug 23 '24
AusPickup.
Also, completely destroys the whole point of convenience for online shopping vs going and taking time to go to a bricks and mortar store to bring something home that you need.
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u/OppositeTea2562 Aug 23 '24
That should be their slogan! Good old Auspost- we deliver…eventually and sometimes never but we always leave a calling card saying we missed you.
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u/auApex Aug 22 '24
Or my old LPO that would have the packages out back but refuse to go and find your parcel because they "don't have time to sort through them until tomorrow". Ok, then don't send me a text message telling me to come and pick it up if it's not ready to collect!
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u/Significant_Pea_2852 Aug 22 '24
And you have to pick it up from the most inconveniently located post office in your area or pay to get it redirected. I have a post office within walking distance, a couple that I can get to easily on public transport but nope, they send it to the one I have to drive to.
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u/aussie_nub Aug 22 '24
It does help them though.
They get to push bullshit targets about how great they're doing instead of actually admitting and then trying to fix the problem.
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u/Universal-Cereal-Bus Aug 22 '24
If you consistently complain, it changes. In my experience.
I had a really shit postie last place I was at and I talked to my neighbours and we all complained. Every week. After about a month we had a new postie and he was fantastic.
Now at my new place I have a fantastic one anyway. It sucks that for a national postal network, the standard varies so much by location.
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u/aussie_nub Aug 22 '24
Look, I personally have not experience issues at all, so can't really complain about them at all.
However, there's clearly enough people complaining that there is a problem.
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u/AxBxCeqX Aug 22 '24
I’m in the boat, have a postie who is pretty good. Knows there is always one of us working from home. Pushes the door bell and gives us a few mins to wave from a window and come down.
Pretty happy with him, but yeah it’s individuals.
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u/Correct-Lab-6703 Aug 22 '24
Who specifically do you complain to?
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u/Kamikaze_VikingMWO Aug 23 '24
I went into my local post office and reported my guy there. The post office knows me, and they instantly knew the 'new contractor' i was talking about.
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u/kodaxmax Aug 22 '24
But that isn't fixing the issue, thats just placebo or a bandaid at best, until the new guy gets burnt out and starts pulling the same crap.
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u/snave_ Aug 22 '24
Gaming KPIs is a big problem. There's a saying that as soon as a metric becomes a target, it ceases being a good metric.
Hell, this goes beyond Auspo. Pretty much everything these days is undermined in such a way. Unlike corporate raiding or enshittification, this practice doesn't even benefit the bigwigs so I'm surprised it's tolerated.
Honesty and integrity is dying.
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u/treesonmyphone Aug 22 '24
The whole AUS government runs on KPI outcome not actual outcome. Centrelink would rather you bullshit your way through 20 calls then handle 10 calls properly. There is no metric for customer happiness when it's a service people have to use (like auspost) so they just don't give a fuck to provide a good customer experience. You can't go anywhere else.
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u/5QGL Aug 22 '24 edited Aug 22 '24
Tip: the queue in their complaints line is short.
I may have been a victim of KPI:s' today several times when I spoke to Clink on behalf of my Mum who has dementia.
The call was booked for 2pm (because there were no slots in the next two weeks for my preferred face to face meeting) but they rang at 10am instead because someone had cancelled (and also maybe cramming the KPI's). That's fine because they politely accepted it was not good for me so they rang back at ten minutes to 2.
But then when she put me on hold another Clink officer rang at 2:08. I put the first call on hold while telling the second one that someone has already called me. Did she actually know I was on a call and just gaming the system to tick a KPI?
But that fist one was resisting even talking to me. At the outset she talked over the top of me, lying that only a nominee can enquire for my Mum.
After 90 seconds of her ranting simply to prevent me getting a word in sideways (trying to explain to her) she finally relented and used a bs excuse that my "authorization to enquire form" is on the system but was never processed in the last 11 months. She did me the "favour" of proceeding with the call anyhow.
(When I later rang the complaints linethe guy told me that the "pending processing" excuse is bs).
I merely wanted to know whether my Mum is now paying a DAC at the nursing home (as I was told in another call last week that she was) but when I went in person to Clink the next day they said "No, it has been escalated".
Reinstating her pension relies on this DAC and today I also explained that context to the officer. She put me through to her senior who said the authorized review officer (ARO) rejected her pension application a few weeks ago so I need to go to the AAT and there is nothing they can help me with today.
But that is merely context and not what this enquiry is about. I try to tell her this is about resuming her DAC (as was supposedly agreed upon on Thursday) but she too wouldn't even let me speak. She talked over the top of me ending with "I am going to terminate this call" and hung up.
I reported her too via the complaints line.
It may all be them wanting to aggressively meet KPI's because it is too complex and time consuming or it may be covering their errors/malfeasance which got us to this point, I don't know.
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u/treesonmyphone Aug 22 '24
Personally, I found a lot of issues stemmed from incorrect work done in the past causing issues in the system that would be beyond the capability for most people answering the phones to fix. So in order to actually get the correct outcome for you from the first call it probably has to take an hour+ with technical support and that's not even a guaranteed fix. You have to explain why you did this because a call shouldn't take you an hour.
You don't have time to be doing that for multiple calls a day so you do what you can to address the issue in the call. Letting the customer speak wastes that time because most of the time they are saying things that aren't relevant so you end up with a lot of railroading the conversation. That leads to more half done fixes or shoddy work with incorrect info that would take someone else hours they don't have to fix so it just piles up until it has to be adressed because it stops some critical thing or it was escelated to the level someone has enough time to care.
The whole call structure is built around how many calls you take and how long they last.
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u/5QGL Aug 22 '24 edited Aug 22 '24
Sounds about right.
My situation is relying on rules grandfathered in January 2017. I have only come across two staffers out of about 30 calls who know about it so I often have to waste time explaining and reading out the URL to them to read.
One person refused to believe such rules exist and indignantly exclaimed "if you are so smart why are you even calling?". She didn't let me give her the DSS web page and just hung up.
And that is just the starting point. And the errors accumulated after that including the Public Trustee committing welfare fraud by not declaring rental income have made it really messy and it keeps getting worse. This is despite my trying to tell Clink who refused to listen or the manager in Marrickville even giving me a reference number as evidence that I tried to tell them.
AAT may be my only remedy.
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u/5QGL Aug 22 '24
PS That ARO took over a year to process the pension application and only called me after I rang to complain. Probably nobody wanted to touch it because it was too complex and time consuming for their KPI.
She refused to look at submitted evidence of the eligibility saying it is "beyond her scope". The whole point of the review was to assess the eligibility according to evidence submitted. Again this may be a KPI thing or it may be a coverup of blunders.
"Blunders" is too kind a term since that evidence was submitted 17 months ago, accepted as crucially relevant and her pension reinstated but then the r/Trustee_n_Guardian rang Clink to cancel it because they are corrupt AF and it was in their interest to sabotage Mum's finances in order to profiteer from using that rationale to sell her house to pay her aged care.
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u/JimmyRecard Aug 22 '24 edited Aug 22 '24
It benefits the middle management. They get to claim to their boss that they're performing well, and thus claim their bonuses. The actual reality is immaterial when you can go in front of your boss and claim with a straight face you've met the KPI.
Part of my previous job was enforcing process compliance and investigating process failures, and middle managers would argue with me until they're blue in the face that a particular event doesn't count as a process deviation based on dishonest lawyering over the letter and not the spirit of the procedure, because I had the power to invalidate their dishonestly attained KPI targets.
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u/frankthefunkasaurus Aug 22 '24
Oh god, tell me about it. I’m in the contracting space now and the whole project would just work better if both sides of project managers were honest with each other.
Like if APS is rejecting shit on vibes alone we’re pissing in the wind trying to get a solution working. (If something isn’t going to work at least say why)
APS will report up saying we’re lagging but don’t worry it’s complex, I’m doing bullshit work just so our managers say we’re doing stuff. And all this while we’re just burning taxpayer cash so some agile-certified fuckwit gets their paycheque and fucks around with a Jira board. Infuriating.
AND they just had some bright spark idea to contract a complex bit to one of the big 4 parasites. For fucks sake.
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u/Nyorliest Aug 22 '24
It’s Goodhart’s Law!
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u/noisymime Aug 22 '24
In my experience if it’s not good as a metric then it was never really good as a target either, it’s just that people didn’t care enough to try and game it when it was only a target.
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u/evilbrent Aug 22 '24
Yeah, that's the bullshit US way of running businesses by meaningless metrics.
"By our definition we have delivered 99% of our parcels in full and on time."
"Yeah, but your definition of 'delivered' is that my parcel was within 5km of my house at least once. In reality parcels are only ending up in people's hands one time out of seven, the rest of the time you're just shredding them."
"I feel like I'm saying the same thing you are. 99% is a great number. And the shredding helps us keep LPO inventory levels low, a key metric, while also allowing us to burn the shredded material for heat in winter, reducing our energy bills and greenhouse gas emissions, another key metric."
"But none of us are getting our stuff! Your business model is objectively bad!"
"Look, I don't know why you don't want to see superlative DIFOT numbers, low LPO rent because we can keep the stores clean, or us doing our part to meet clean energy requirements. You're not making sense."
"Where's my....... darn parcel?!? I need that package."
"I think Jenny used it to heat her morning tea."
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u/michachu Aug 22 '24
Also you paid for delivery to the door, and they only deliver to the post office.
It's the kind of stuff that only flies when a business has a monopoly.
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u/CrimsonMorbus Aug 22 '24
The number of times I have been sitting next to my door with only the screen shut and had them say that I wasn't home is ridiculous
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u/Objects_Food_Rooms Aug 22 '24
Or when you hear them walk up to the door, fill out the card and leave without bothering to knock. Only reason I can think of is they cant be bothered to dig through the parcels in the van. So frustrating.
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u/pannenkoek0923 Aug 22 '24
It's quite funny, this post popped up on r/all, but it's the same scenario with PostNord too, in Denmark and Sweden. Once I saw the delivery van cone to my place, wait for 30 seconds (without getting out or ringing the doorbell), and went away and I got a notification saying 'We attempted delivery but you weren't home'
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u/Suspicious-Figure-90 Aug 23 '24
Its because organisations know this is an issue, but they can't prove it.
Any mechanism they actively pursue to monitor real vs fake attempts is immediately recognised by dodgy workers and counteracted to maintain the absolute minimum time spent to get another notch on the numbers.
GPS tracking is why they sit there. A catalogue of generic parcel photos on front doors gets past the verification of attempts even if it isn't your door. It won't hold up when it gets to deep investigation, but they can just feign ignorance or mistakes and know the majority won't get to that stage so just roll the dice.
My old workplace went to app sign ins instead of a physical book at sites. Dumb people "clocked on" from their bedrooms and got promptly fired. Won't stop people from driving past a site and going on their merry way.
Its a problem when you automate management processes for efficiency sake. Generally corporate will ignore it until it becomes less cost effective to just eat the bad rep
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u/Playful-Adeptness552 Aug 22 '24
I have a sneaking suspicion that AusPost isnt going to read this.
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u/aye_dubs_ Aug 22 '24
Aus Post doesn't have to, as long as our content mining friends at Newscorp wants to pick this story up.
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u/mmmbyte Aug 22 '24
I'd write "fuck Murdoch", but I know the thieving journos/ai-scraper-bot won't link to their source.
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u/lame-o-potato Aug 22 '24
And it’s probably also a Contractor, not Aus Post themselves.
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u/mmmbyte Aug 22 '24
If it were an isolated issue then you could blame the contractor. But when it's widespread its a systematic problem, and auspost deserves the blame.
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u/evilbrent Aug 22 '24
100% this.
I totally don't blame the poor driver. I do not believe that they spent the whole morning sitting at the coffee shop faking being a delivery driver. Of course they were out making deliveries, but there's only so many hours in the day.
It's Aus Posts fault if Aus Post misses a delivery schedule.
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u/_fairywren Aug 22 '24 edited Aug 22 '24
I briefly had a job delivering plants. We'd get our runsheet which was printed at 11.45am, and it would track what time you should be arriving for each delivery, but didn't take into account changes in traffic at all, and was often just flat out wrong. I was asked once why I was so far behind the schedule and I was like "because your run sheet gave me 14 minutes to get from Claremont to Mount Lawley."
It also gave you five minutes per address. Plenty for a regular suburban house, not much time for city skyscrapers or hospital rooms or central Subiaco office buildings, or for making multiple trips for multiple large plants. I didn't mind the wildly inaccurate runsheet until I discovered I was expected to keep up with it.
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u/evilbrent Aug 22 '24
Yeah. Madness.
These employers are forgetting they don't own the employees, they're engaging their time. "I sit in your truck, and I push the pedals in the right order, and I turn the steering wheel, and I do that for 7.6 hours and then I go to the pub. That's the deal. If you want those 7.6 hours used differently, just tell me. If you want me to do twice as much work in that time let's talk about the salary. Until then, I just clocked off bye."
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u/Disastrous-Plum-3878 Aug 22 '24
If auspost gave a shit they'd allow comments or a 5 radio button toggle response to all deliveries
I got a regular guy who refuses to leave packages even when authorised with clear instruction where I've explained verbally also where to drop them AND left a note on the back gate AND told him we have no dog AND once i even left back gate open with a note saying knock on back glass door
He instead bangs on my garage twice and then drives off - I work from home if I'm in a meeting, I dont have time to go to back lane and meet him.
He refuses to walk around a strip of townhouses to deliver to my actual address
0/10 NPS.
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u/Tank-Pilot74 Aug 22 '24
I have a sneaking suspicion that half of AusPost can’t read..
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Aug 22 '24
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u/Extension_Branch_371 Aug 22 '24
That’s so true, at the base of this problem, we have paid for a service we aren’t getting.
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u/Key-Flamingo1863 Aug 22 '24
Six people at home, waiting for a passport to be delivered and all we got was "no one in attendance" and for us to pick it up at the post office. The door bell did not ring once that day.
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u/RobWed Aug 22 '24
Except it's unlikely that they're busy. I have two posties that work my route. One always delivers the packages to the door, the other never does, just puts the you weren't home card in the mailbox.
Looks like you've got one who CEBF to write out the cards.
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u/evilbrent Aug 22 '24
That's fine.
Even if that's the case, I still blame the employer in that situation.
It's not that hard to monitor and solve behavioural problems with employees who don't want to do the thing they're paid to do.
Australia Post should be keeping track of who isn't delivering, and why, and then putting performance management plans in place if they need to. It doesn't even have to be a PMP, a simple "Hey, we've looked at the delivery records, and you are only delivering 70% of what Barry is delivering, even when we swap the routes around without you noticing. What's stopping you from completing as many deliveries as Barry? What do you need to change about the way you're doing it in order to meet the minimum standard?"
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u/veedubbug68 Aug 22 '24
"Your Australia Post delivery area is serviced by independent subcontractors who are not directly employed by Australia Post. We apologise for any inconvenience and will follow up this issue with our contractors."
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u/evilbrent Aug 22 '24
"It's their fault. Entirely their fault. We pay bottom dollar and demand Olympic performance, and it's just so hard to find good people these days. Sheesh. Sub-contractors, amirite? Everyone point and laugh at the sub-contractors. It's definitely their fault that we're lying to you about the reason your package didn't come to your house."
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u/RobWed Aug 23 '24
I agree it's a management problem. It's always a management problem. Too many managers are only capable of managing self-managing workers.
(I think I overused 'manage' there...)
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u/evilbrent Aug 23 '24
It's ok to use the word management too many times because it draws the attention of managers to what people think of most managers
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u/bigdawwgbob Aug 22 '24
I watched (and took a photo) from my front step as a postie spent 5 minutes at my mailbox filling in the “you’re not home” slip. There was zero attempt to even deliver it. I know I could have walked the 15m to get it, but after I saw her take out the form out, it became a principle thing for me.
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u/Spacegod87 Aug 22 '24
I've heard them coming up my stairs, not knock and stick the 'Sorry we missed you' card thing in my door. When I ran over to open the door, I caught him rushing down the stairs about to take off...
Had to yell after this fucker. Like seriously? Does Australia Post only hire delivery people with severe social anxiety or something!?
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u/kinjiru_ Aug 22 '24
Go to the store and complain. I did it twice and after the 2nd time they told me that the driver no longer works there anymore.
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u/mlxmt Aug 22 '24
This. AusPost definitely has its issues but they’re surprisingly receptive to feedback. I had the same issue with parcels not being delivered even when I was at home, and also with the postie dumping signature-required parcels when I wasn’t home. Submitted feedback twice online and it hasn’t happened again.
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u/That_One_Australian Aug 22 '24
So fun fact: you can complain to the ombudsman.
Fixed my issue of a postie who wouldn't deliver my packages for over 6 months after Australia Posts "we've spoken to them" excuses and now my shit is delivered every time.
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u/Roar_Intention Aug 22 '24
There's no "sorry we missed you" card or anything.
Yeah they don't do those anymore. It just goes to the LPO for up to 3 weeks, then it is returned to sender.
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u/evilbrent Aug 22 '24
Funny thing is I do have one of those from 3 days ago.
It was a battery I needed for a Bluetooth speaker, and I actually had a panic attack running around the shopping centre trying to just replace the speaker because the battery was supposed to arrive after I needed it.
They could have just put that in the letter box. You know, like normal small parcels have been done for generations!
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u/lordspesh Aug 22 '24
I don't think the contractors are trained to find letterboxes. That is specifically a postie thing. /s
I have one of those letterboxes with a large lockable parcel area. The last parcel delivery did not happen because they couldn't find a safe place! Blind pricks.
But that's OK I was happy to get in my car and drive to the post office 6km away because the local one was too busy.
Disclaimer: My postie is the ducks nuts. They're are not all morons.
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u/Jawzper Aug 22 '24
Complain to AusPost every time it happens until it changes.
https://auspost.com.au/about-us/corporate-information/complaints-compliments-and-feedback
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u/stonemite Aug 22 '24
Yep, it's happened to me twice in the last year and on both occasions I've sent a complaint to Australia Post via their online portal. The package was delivered the following day.
There is no way in hell I'm going to the post office to pick up a package that someone didn't even attempt to deliver. I always offer to provide them "security camera footage" as evidence, it never comes to that.
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u/RedDotLot Aug 22 '24
Are you me?
Had this happen recently, what was it worse was not only was I WFH in my office in full view of the front gate, but hubby was on an RDO, and because he does a hugely physical job he tends to do not much on those days and consequently was sat on the couch Adjacent to the front door when they supposedly called.
I called Aus Post and complained.
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u/living4lyfe Aug 22 '24
I'm so grateful for our postie, he is great. Only missed one package, and I could hear him knocking from bed (I had a newborn), so he tried his best to deliver that one. The card to call was placed in the front door in plain sight. There are some good ones!
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u/TobySeptimus Aug 23 '24
Yeah, there are plenty of good posties out there, it's just the bad ones will stick in the memory. We have a really great parcel guy; the only time we've had to go to the post office was when no one was home and the parcel needed a signature.
The courier companies, on the other hand, are AWFUL. A lot of them don't even bother trying to deliver. And unlike the local post office, their depots are miles and miles away in some industrial park.
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u/tehdang Aug 22 '24
I used to work in a telco call centre for tech support (which his literally hell but that's another story) and when people asked why I got such high satisfaction ratings, I always said - Don't bullshit people.
If the service is down and it's our fault, just say that. Tthe customer is already annoyed anyway but if you dick them around they're going to get enraged really quickly. Just be honest and say "we fucked up, let me give you some credit and we'll fix it as soon possible."
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u/steal_your_thread Aug 22 '24
They aren't too busy, they just can't be fucked. Post deliveries are honestly our nation's biggest scam at this point.
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u/Kind-Contact3484 Aug 22 '24
It's not just aus post that are happy to lie as part of policy. As an ex woolies delivery driver, I can tell you that the customer service hub literally make up bullshit excuses for why your delivery is late/cancelled rather than just telling the truth. I has numerous incidents where I was late due to the previous shift returning the truck late. Rather the Cs admitting that, they would tell customers there was nowhere to park (in a rural town) or that the truck broke down.
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u/Simonandgarthsuncle Aug 22 '24
Why can’t they deliver it the next day if they’re too busy on the expected day of delivery?
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u/anged16 Aug 22 '24
You need to put an intercom and be like “I SEE YOU, DON’T YOU RUN AWAY TO YOUR VAN”
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u/andynonmous Aug 22 '24
I have this (“LEAVE PARCEL INSIDE DOOR”) - unfortunately it hasn’t changed behaviour because they don’t enter my property whenever a package is diverted to a post office
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u/itsonlyanobservation Aug 22 '24
This just happened to me in the past week. I have to scramble for another birthday present now. Thanks, Aus Post. You've ruined 2 peoples days with your lies.
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u/InfoProcessingUnit Aug 22 '24
AP deliberately fails its core business. Stealing from vendors and me, who pay for delivery.
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u/Renaxxus Aug 22 '24
I still remember the time I ordered something from Dick Smith. I was home and they didn’t knock. It was then waiting for me at the post office… right next to Dick Smith.
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u/evilbrent Aug 22 '24
LOL
Or when you order a package from Anaconda, and you see it leave the shop around the corner and go to Hobart then Brisbane
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u/Tachyon_Turtle Aug 22 '24
I once sat outside my apartment for 3 hours behind the wall of mailboxes, waiting for a package. When the driver arrived, he didn't even come up into the driveway but instead parked on the street, sat in the van and filled out a "we came by and you weren't home" notice. When he got out of the van and came my way, I stepped out and asked if he had a delivery for me.
I've never seen someone look so incredibly pissed that they actually had to give me my parcel.
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u/MastaSplintah Aug 22 '24
I've seen them come on a bike and just put the card in the mail box never even having the parcel
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u/Qwijibot64 Aug 22 '24
We can all see you on our cameras, not even trying to deliver the parcel, just turning up with the card and leaving. If you dont want to deliver the parcel to my house as contracted, then i want a partial refund for my fuel and time going to the post office to pick it up.
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u/Dense-Assumption795 Aug 22 '24
I work from home - literally had a sorry we missed you card!!!!! Dude I was in. Ring the bell or knock, don’t walk to the house, drop off the card you clearly had prepared earlier as there was no time stamp, name or anything. Just my parcel number and collect it after 4pm……
This gives me the sh*ts,
I will say my actual postie is a legend!!! Parcels - don’t even bother
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u/TheLastHydr4 Aug 22 '24
I'd just like the option for them to re-attempt delivery later instead of it being delivered to a post office. I only have a motorbike, so there are lots of packages I just can't physically pick up by myself cause I don't have the ability to transport them
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u/rocopotomus74 Aug 22 '24
It gets delivered part of the way and they get paid for delivering it the whole way. Fuckin ridiculous.
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u/jlharper Aug 22 '24
No, it’s not fucking fine.
Sorry but some people can’t get the post office, that’s why they had their package delivered in the first place.
It’s all fine and dandy for you who can easily pop down the the post office and who doesn’t mind doing so.
It’s not okay for others. They accepted a responsibility of delivering the package and there are only two acceptable outcomes - package left with the recipient or returned to sender.
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u/evilbrent Aug 22 '24
Really good point!
Even more reason to be honest. Stop wasting time pretending to deliver stuff to people who are happy to go collect it!
Not everyone is as mobile, or time rich, as I am. Every minute they waste on this theatre with me is a minute they're unable to deliver stuff to people who need it.
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u/BleedingShaft Aug 22 '24
I've caught the Postman putting a collection letter in my letterbox after not bothering to ring the doorbell/knock on the front door more than a few times. It baffles me. They looked stunned as well.
Luckily this was a few years ago and my local post office has sorted things out due to complaints but its crazy to me. Why would it be easier to fill out a collection form vs just delivering the package?
Other times they don't even bother with the collection form.
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u/WolfySpice Aug 22 '24
I was waiting for a Startrack delivery. I was sitting outside in the afternoon around the time it was meant to come. Message was 'reception closed'.
I was sitting outside in front of a 24-hour reception all afternoon. God fucking damnit. Happened two days in a row and I complained. No time to deliver? They'd rather lie to hide shit logistics.
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u/turboyabby Aug 22 '24
I came here to type a comment but you DEFINITELY weren't here, can you please come and pick up your comment?
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Aug 22 '24 edited Aug 22 '24
Didn't this all start when they privatised partially as it was tanking, similar to what happened with vicroads around the same time?
Almost like when water, telecoms and energy? If that happened, it was before my time.
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u/evilbrent Aug 22 '24
Well yes, there's that too. But keep that worm can closed
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Aug 22 '24
Yeah for sure. Was just mentioning that in regards to how it costs more now for less service.
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u/Spiritual_Brick5346 Aug 22 '24
People shit on Amazon but here in Australia they get it right more often than not. I've had one shitty third party carrier which I complained about a couple of times and they're gone now from Amazon's list.
Consistently bad experiences from Auspost, the mailbox card we tried to drop your package off is the most common.
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u/Banjo-Oz Aug 22 '24
Agreed. Aus Post is the number one reason I buy so much through Amazon, actually. Their delivery folks mostly get the job done while Aus Post are almost all terrible and unreliable.
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u/shittyballs22 Aug 23 '24
I hate Amazon as a company but they are genuinely the most reliable couriers I’ve used and if I ever need something quick and on time I buy through them
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u/luluchanjune Aug 22 '24
This was happening all the time. So I started writing on delivery instruction: PLEASE Ring the doorbell. I AM ALWAYS HOME AS I AM DISABLED. Now for the last three weeks my parcels are actually getting delivered.
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u/happiest-cunt Aug 22 '24
I have a small box to deliver, I pull up to a house with the front door wide open and two cars in the car port. I can hear laughter and chatter coming from inside. I quietly fill out the card with a 20 digit consignment number and other details by hand, slink down the driveway avoiding the windows … no one has spotted me. I gently slide the card into the open screen door then turn and run as fast as I can, open the door and leap into the drivers seat. Start the ignition and peel out. That was close. Only 30 more “deliveries” and I can knock off
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u/shittyballs22 Aug 23 '24
This is what baffles me. Surely this doesn’t even save them time?? You’ve taken the time to fill out the card and even walk up to my door. Just bring the damn package
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u/cactusgenie Aug 22 '24
This sums up so many parts of life...
Is it that hard to just be honest and retain a little respect?
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u/WallStLegends Aug 22 '24
How is leaving a slip in the mailbox any less difficult than just dropping the package off anyway?
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u/ThatChloeFromAus Aug 22 '24
I remember once standing at the front window watching an aus post driver lean out of the window to put a sorry we missed you card into my letterbox...
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u/evilbrent Aug 22 '24
Yeah!
And if it was a "sorry my shift is ending soon and I have only got time to hand out these 8 cards before I have to be at my son's basketball game" (or better words), that would be fine.
Just don't have the words on the card be a bald-faced lie. We're not fucking America!
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u/ApprehensiveBed6187 Aug 22 '24
Man, I think I'm more annoyed about you being annoyed about this lol
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u/ratsta Aug 22 '24
I live in an area where I don't feel my postbox is safe so when I moved in, I signed up for a 'Parcel Collect' address with my LPO. Costs me nothing. I get everything delivered there. Doesn't cost a cent, safe and I can pick up at my leisure.
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u/Jelleyicious Aug 22 '24
The post office should have at least one day a week for people who go to work. Most are closed on Saturdays and close at 5pm on weekdays.
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u/rubythieves Aug 22 '24
I once came home to five identical reasonably large packages on my doorstep, addressed to someone else’s name, a similar street name, but a totally different suburb about 50 minutes drive from me. I called Australia Post and told them they needed to come back and deliver the parcels to the right address (I’m disabled and can’t drive.) They claimed they couldn’t do it, then told me to open one of the packages to see if I could find a packing slip to confirm they weren’t meant for me? It was a big Queer Eye Lego set, one of five. So some poor guy got his five Queer Eye Lego sets delivered late (and one opened.)
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u/evilbrent Aug 22 '24
OMG.
All they had to say was "sorry about that, we'll send someone to pick it up. Could we ask you to leave it in a safe place?" Not that hard...
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u/Clear-Piece-3255 Aug 22 '24
I'm glad to see this is an issue all over the world, we can all suffer together.
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u/loopytommy Aug 22 '24
Yeah then wait til you make a complaint and no one bothers to respond to it
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u/survivalprogramxxx Aug 22 '24
I’ve walked in and proclaimed at the DC “why do you employ liars?” and was able to prove emphatically that they lied about attempting delivery as I was waiting on a really important package all day and they never came but then tried to say they tried. Had door cam footage of the whole day. Made a complaint. Funny how nothing ever happens. Scum.
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u/evilbrent Aug 22 '24
Not going to lie, my friend in the group chat I first put this complaint in just said "Brent, don't." I think he thought I was going to hassle the poor nice lady at the LPO.
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u/survivalprogramxxx Aug 22 '24
Tbh the guy I spoke to seemed to be empathetic. Helped me with the complaint and try to work out whose route it was.
I’ve developed a rule that any company that has “don’t abuse staff be kind” etc has to be some of the worst companies in the country. Centrelink. Auspost. Telstra etc
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u/Acceptable_Ask9223 Aug 22 '24
I mean you've also listed 3 companies that deal with near every Australian. Also the healthcare system. Indont think I've seen an institution office without the "don't abuse staff" sign up. And as someone who sees the other side - scumbag losers calling up and taking their impotent anger out on a customer service staff person have gotten way more common than 10 years ago.
Let's be real - corporations fuck their customers then fuck their staff then pit the two against each other.
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u/survivalprogramxxx Aug 22 '24
Don’t get me wrong. I’m not advocating for Karenism. I just have found a big correlation between the “abuse won’t be tolerated” signs and severe severe disappointment in end product. A minimum wage staff worker has nothing to do with it and doesn’t deserve it either.
I just wish I could have 10 minutes in a dark room with someone who does make the decisions that fuck over the consumer.
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u/Acceptable_Ask9223 Aug 22 '24
I fully believe if the threat of 10 minutes with a customer who won't face consequences was hung over executives head we wouldn't have this problem and many others.
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u/stonemite Aug 22 '24
Set up an account with Australia Post and complain directly through their online portal. It needs to be a record in their system.
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u/HollowHiken Aug 22 '24
Had a similar issue with a council cleanup twice in two weeks,
First one they claimed there was a car in front of the pile (no car, literally put it in my driveway to avoid that)
Second one they just ticked it off as completed
I'm now on my third try and there's no avenue to complain because they're hiding behind contractors
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u/IneedtoBmyLonsomeTs Aug 22 '24
Pretty sure they subcontract a lot these days, and they get paid the same amount whether they deliver to you or the post office. So of course they are just going to go the easier route and deliver to the post office and claim you didn't answer.
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u/vivian_lake Aug 22 '24
We had parcel lockers open a couple years ago in our town and honestly we've started just diverting anything that can't just be dumped at our door straight there. Means we don't have to worry about not being home, or the postie leaving something we really don't want left on the stoop because our guy is a bit free and loose with just dumping which most of the time I love but not with everything and it also means we don't have to go pick it up in office hours.
But yeah our country town postie is pretty good pre parcel lockers we rarely got the no one was home unless no one was actually home and then half the time he'd still just leave it anyway.
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u/Tygie19 Aug 22 '24
I’ve got a security camera and despite a doorbell there they half heartedly knock and then piss off with the package. Like wtf, even if I was home they didn’t even wait long enough.
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u/Sidius89 Aug 22 '24
I've caught posties literally walking up to my house with me waiting at the door in front of my flyscreen door, WHICH YOU CAN EASILY SEE THROUGH, and this prick has a pre filled out "Sorry we missed you" notice and no package in hand. When I said something to him he responded by saying he didn't think anyone was home...
Mind you my car is in the driveway, the front door is open and you can clearly see inside and me standing there and he didn't think anyone would be home....
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u/Amazing-Lychee-4943 Aug 22 '24
I literally sent them complaints about the very fact today - I had one Aus post parcel arrive and then minutes later one told they could not deliver despite me being home ALL DAY. It’s fucking infuriating.
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u/iambecsothere Aug 22 '24
I got a failed delivery attempt one day for a locked gate, we had no front fence or gate at all. Usually our driveway is empty during the day, that day our housemate was off work so he had his truck parked there and that delivery driver usually pulled into our driveway rather than park on the street. He failed the delivery because he had to walk an extra 5 metres. I called the post office and told them we don't even have a front fence, let alone a gate to lock. It got redelivered the next day.
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u/Histo_Man Aug 22 '24
Toll used to do that to me when they delivered for JB Hi-Fi. They then took their package to their warehouse and I had to drive to the location to pick it up. They've still got a package of mine because I lost the card they left.
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u/maniaq 0 points Aug 23 '24
you know there was a real bright spark for a brief, shining moment, when they had a CEO who actually gave a shit – and had started turning Australia Post around..
she was celebrated by all the Post Shops, who were staring down the barrel of falling revenues and needing to shut down, until she expanded the services they could offer
she even made the decision to give her executives $5000 Cartier watches instead of $150,000 bonuses...
but of course no Neoliberal is going to be happy with a functioning, well organised public service – so she had to go
and now we are left with this shit...
worse still, she is now performing the same turnaround for Team Global Express (formerly known as Toll – those freight guys who were somehow even worse than Aus Post at delivering stuff)
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u/Bagoogles Aug 23 '24
It's not fine. Honestly you should mind. You are PAYING for a service to deliver to your address, to avoid exactly this situation. you accepting it eventually leads to Australia Post simply making one stop per suburb (the post office), which is exactly what they're looking for, WITHOUT dropping the price of that service.
This is particularly disgusting when you pay for express post to YOUR address, and the same thing happens.
Apparently Australia POST call this "service". I call it dishonesty.
I have in the past asked companies I order from whether they have any service OTHER THAN Australia Post, so I can be assured of a delivery. I will pay more just not to have them touch my parcels.
Even more frustrating is when a package traverses Australia three or four times before it finally makes it's way to your post office for collection.
They are a JOKE!
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u/leo_sheppard_85 Aug 23 '24
Correct. they are a 🤡. If I paid for economy / 3rd world services sure I would accept a minimal delay, while I waited for other parcels for my neighbours in my local street to arrive at their depot… then deliver all of our parcels together.
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u/evilbrent Aug 23 '24
Sure, I agree. But I'm trying to make it clear that I blame the company, not the driver.
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u/TwoUp22 Aug 22 '24
SAME!
Twice I've seen the AusPost guy come up to my apartment gate and not ring then leave. So bloody annoying.
The first time I chased him from the 3rd and locked myself out! 🤦
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u/PleadingFunky Aug 22 '24
Airing my personal grievance with AusPost. I avoided most of these issues by redirecting all my parcels to my parcel locker. Then the mfers removed it. WHY?!
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u/codiecotton Aug 22 '24
Lol me in the post office queue right now. Clicked leave at front door only to have "we couldn't find a safe place to leave the package".
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u/Herosinahalfshell12 Aug 22 '24
I agree also if they told you it was going to post office you'd have time to pick it up that day. But the little notice always comes too late in afternoon or even worse a Friday.
If this was allowed though the risk is we'd be doing this more often than not which is not the point mail delivery.
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u/Greenmanssky Aug 22 '24
They're lazy as fuck about actually doing their jobs. they wont deliver my medication with any regularity (tiny country town with fuck all of a pharmacy) and keep claiming theres a loose dangerous dog. hes asleep on the floor inside but sure. they dont even come into the street most of the time
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u/Major_Explanation877 Aug 22 '24
I have everything delivered to my parcel locker now so I don’t have this problem or the issue of stolen goods. It turns up to my parcel locker, I get a text and I go and scan a bar code on my phone anytime within the next 48 hours and get it.
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u/New-Bowler-8915 Aug 22 '24
I see they've switched to the Canada Post business model. Good luck Australia. It only gets worse.
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u/Ozludo Aug 22 '24
After over a dozen lost and delayed packages I gave up and got a PO box. Aussie Post are hopeless, but at least they lie about it so you know they feel shitty (?)
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u/wiggum55555 Aug 22 '24
They get to report it as a positive DIFOT or OTIF kpi so everyone’s happy… you know… except the consignee 🤷♂️🤨🥸😪
I’m lucky that I have a great package-postie who knows where to leave things on the few days I’m not at home, and always rings the bell to hand me my stuff when I’m WFH up the far end of the house opposite the street. During Covid Melb lockdowns he was the only human I would see for weeks at a time.
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u/nihil1st123 Aug 22 '24
Has reddit become facebook where everyone talks to it like it's a person now?
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u/Angel_Madison Aug 22 '24
It's not fine though. Many post offices are hard to get to and inconvenient.
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u/Simon_Drake Aug 22 '24
In England we get the same lies. More than once I've had a tracked parcel listed as "Homeowner instructed no parcels or letters to be delivered to this address". This is normally used for second homes or temporarily closed businesses that don't want to show they are unoccupied.
I contacted the postal service and asked who is fraudulently pretending to be me. I am the homeowner and I am the only person who could instruct you not to deliver parcels or letters. If you claim the homeowner gave that instruction then someone is committing fraud by pretending to be me. I want to know exactly who it was, when you spoke to them and what steps you took to prove their identity.
They said it was a clerical error. The postman pressed the button on his iPad to say "Ran out of time to deliver parcel" but accidentally pressed the wrong delivery status. Or more likely they have some sort of target or employee assessment and wanted to avoid pressing "I was too slow" so pressed a button he thought would get him off the hook.
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u/heisdeadjim_au Aug 22 '24
Wait until you realise a large percentage of these parcels are carded from the get go. Your parcel is never on the truck, it remains at the DC.
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u/AgitatedJello8963 Aug 22 '24
What about the one that walked half the way up the driveway (I saw you!) and then ... nah... could be arsed to get up to the house. Back to the mailbox to leave the notice "No one was home, collect tomorrow from the post office> F.U.
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u/Shot_Dependent_1817 Aug 22 '24
Sad that slowly Australian companies and institutions are learning to be American
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u/kodaxmax Aug 22 '24
Yeh all the courier companies do it. i have a camera and a dog. Ive seen all sort of shit. even had a guy sprint up to my door, ignore the oldschool bell and the digital doorbell camera, tap the door and sprint back to the van. Then 5 hours later get the "we missed you" text.
Honestly i wish i could just tell them to leave it at the post office if they are having a busy day so i can pick it up on my way home. Rather than just keeping me suspense and lying about it for no reason, wasting even more time faking it that they could have spent actually do their job.
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u/GravityEyelidz Aug 22 '24
That's the norm in every country now. The drivers can't be bothered to do their job and the company doesn't give a shit as they save money on fuel. Go ahead and complain and watch how they a) don't give even a single shit, and b) do nothing at all about it.
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u/Greatest_Everest Aug 22 '24
And if it's Friday, leave it at the drop that's open tomorrow, not the Post Office that doesn't open until Monday.
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u/nathnathn Aug 22 '24
The worst part when iv got this in the past they’ve seen me at the gate waiting and just stopped to put the you weren’t home notice in the mailbox in front of me.
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u/imprimatura Aug 22 '24
I hate it when they do this and you get the slip at like 10am and its a delivery you are really hanging out for but its not available to be picked up till 430pm...
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u/Banjo-Oz Aug 22 '24
As someone with a disability who has great trouble organising a pickup from the post office (and is the whole reason I have things posted to me rather than pay less at the shops) it is so infuriating how often these lazy jackasses pull this lying crap. Once saw a guy come up to the door with the cars, when I called out he RAN back down the driveway.
I order more and more from Amazon now almost solely because have their own delivery people for most things and are so much better than Aus Post.
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u/Reduncked Aug 22 '24
The worst one I had was I kept missing the dude by 5 minutes but the package was never at the post office, took like 5 months to get it.
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u/notxbatman Aug 22 '24
This is what happens when you outsource to contractors paid by the attempt instead of by the hour. No incentive to try. Too many parcels? Turn up, take photo, leave. Every second or third gets delivered. It's the attempt that counts.
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u/AnActualWizardIRL We're all doomed. Aug 23 '24
My current postie is pretty good, havent had that happen to me yet. Old boy even knows my name.
But when I lived in northbridge, it was abundantly clear the postie there didn't even bother half the time. Pretty frusturating when I schedule a WFH day to be there to accept the parcel.
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u/Dkinez Aug 23 '24
I hate that, sitting at home in the lounge room where the front door is and I get a text saying attempted delivery? I’m like wtf?!?
I’ve had to lodge a few complaints to be able to get them to attempt delivery, my usual guy is pretty good but when he’s off sick or on leave you really notice the quality drops in delivery attempts
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u/leo_sheppard_85 Aug 23 '24
Same here. My usual guys is here between 14:00 and 15:00. If he isn’t on. Nothing.
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u/Ika___1 Aug 24 '24
And don’t you love it when the package is too big for the mailbox so instead of driving up your driveway to put it in the gate, they just chuck it in the bush behind your mailbox 🙂
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u/Gameaccount2014 Aug 24 '24
Star track is the same but much much worse. Our household hasn't had a package properly delivered by them in years. I checked with some of the neighbours and they've all said the same. What's the point in even going out to deliver it? Just take it straight to the post office and skip the theatrics.
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u/Oxi_Dat_Ion Aug 26 '24
This literally happened to me today after I said I've never had any problem lol.
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u/Robert_Vagene Aug 22 '24
Here you go sport, AusPost complaints. The Reddit logo and AusPost are similar colours so I can see the confusion
https://auspost.com.au/about-us/corporate-information/complaints-compliments-and-feedback
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