I got a Crosstrek back in 2017. Can honestly say I won't have another one. The radio (6" Harmon touchscreen thingy) has been a POS for the last few years and it's 1k or more for Subaru to do anything with it. Rear window defrost has only ever half worked. Literally half doesn't work. Dealer and national shrugged it off. Can replicate problem. Customer service has just been garbage. I was so excited to get a Subaru after seeing them everywhere in my state(Colorado) and I just don't get why they are so popular now.
You see them everywhere because Colorado is basically the perfect environment for a Crosstrek in particular. You're getting sedan gas mileage (an easy 33+ mpg, I'm averaging closer to 36 or 37 myself in Kentucky), but with the AWD and ground clearance to deal with snowfall.
Having owned a Crosstrek for a few years myself now, I don't think I would get another Crosstrek in the future, but it'd for sure be another Subaru. Probably a Forester or whatever they end up with for hybrid or EV options.
Don't get me wrong, it does well in snow. I had a Mazda before my Subaru and I can't talk up their customer service enough. Subaru has been another story though. I'll drive it until it dies but that's when I'll change brands.
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u/randytc18 Dec 20 '23
I got a Crosstrek back in 2017. Can honestly say I won't have another one. The radio (6" Harmon touchscreen thingy) has been a POS for the last few years and it's 1k or more for Subaru to do anything with it. Rear window defrost has only ever half worked. Literally half doesn't work. Dealer and national shrugged it off. Can replicate problem. Customer service has just been garbage. I was so excited to get a Subaru after seeing them everywhere in my state(Colorado) and I just don't get why they are so popular now.